Terms and Conditions

Blossom House Dogs B’n’B Terms  & Conditions

1) Booking

1.1 All services are charged as Overnight rate (24hrs) Fixed Weekend rate or Day-rate as advertised and agreed. Additional hours beyond the agreed timed period of stay are charged at £1 per additional hour (per dog).

1.2 Bank Holidays, Christmas, New Year, Easter may incur additional fees of which you will be advised of at the time of booking.

1.3 A “Meet & Greet” consultation is required prior to booking for ALL NEW CLIENTS & DOGS.

1.4 All bookings must be made at least 24 hours before arrival date (should space allow)

1.5 We do not accept males that have not been neutered (Discretionary) or unspeyed females in season or due to be in season (seperate sheet details this). This is for the well-being of all dogs in our home and in the area.

1.6 We reserve the right to decline any booking request at consultation if we deem your pet will be unsuitable to be housed in our family environment with children  and our resident dog.

1.7 We do not generally board dogs under 12 months old (discretionary). However if we feel that the dog in question U12months is suited to our home we will board with a 12month & U care plan in place - please note that we are neither trainers or behaviourists. 

2) Cancellations

2.1 In the event of cancellations notified to us before 14 days prior to the start of the “booking in” period, all fees paid (less the non-refundable deposit) will be either refunded or carried over to a future booking.

2.2 Bookings cancelled after the 14 day period upto 24hrs prior to the start of the “booking in” period require 50% payment of the balance for the service booked.

2.3 If we (BHDBnB) cannot provide the service agreed due to extreme or extenuating circumstances we will endeavour to give you 24 hours notice & on that occasion return the paid deposit (alternatively this can be carried over to a future booking).

3) Illness

3.1  Under no circumstance will BHDBnB board any dog(s) that have active contagious disease in any form. To avoid any doubt veterinary guidance will need to be taken before bringing to board. illness needs to be clear 24hours of boarding date and BHDBnB will seek veterinary guidance before accepting to board. If your dog is showing symptoms of diahorrea or any contagious illness such a kennel cough this will be harmful to other dogs in our care. Alternative arrangements will need to be made by the client for care in these circumstances and refunds will be allocated accordingly.

3.2 Whilst in our care if your dog(s) start to show signs of illness/contagious illness they will be put into our isolation quarters and appropriate veterinary advice will be undertaken. This may mean your dog(s) being transported out of our premises to your emergency contact, kennel or veterinary environment until your retun/illness subsides. We will contact you in all cases to discuss. This is to prevent the spread of disease or illness to other dogs in our care.

4) Aggressive Animals

4.1 BHDBnB WILL NOT accept aggressive or dangerous animals/breeds that come under the Dangerous Dogs ACT 1991.

4.2 We WILL NOT board unruly or untrained dogs.

4.3 The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the clients pet should bite another animal or human whilst in our care.

4.4 The Client agrees that on booking the service for their dog(s) that they have represented that their dog(s) has not shown any aggression, caused harm, or threatening behaviour to any individual or other dog. The client agrees to contact the BHDBnB as soon as possible if any of these behavioural changes present itself or if it has the potential to cause harm to any individual pet whilst in the care of BHDBnB

4.5 If a clients dog whilst being boarded, shows aggression towards BHDBnB or family, or it’s behaviour becomes unacceptable or a nuisance beyond reasonable acceptance or control, the client agrees that the pet shall be placed with either the emergency contact stated on the Booking Form or in a Boarding Kennel for the remainder of the booking until the client returns. The fee paid for the remainder of the stay will be non refundable and any subsequent kennel fees incurred will be paid directly by the client to the other boarding establishment on collection of their dog(s).

5) Insurance

5.1 All reasonable care is made to ensure the suitability of care provided for each individual dog entrusted to us.

5.2 BHDBnB has valid public liability insurance associated with running a Home Boarding business. (Copy Certificate is available for viewing)

5.3 Our Insurance covers ourselves BHDBnB for the duration of the dates indicated on booking our boarding service for care of your dog (s) within the plan and services agreed on booking.

5.4 For additional peace of mind we recommend that your dog(s) are covered by your own insurance (details are requested on our form).

6) Medication

6.1 BHDBnB will follow client instructions as discussed & set out on the booking form regarding the administering of medication, but we cannot be held responsible for any complications that may arise as a result.

6.2 A copy of your valid Vaccination certificate/card is to be kept for the duration of stay. If you don’t have current Vaccinations we are unable to board your dog(s). KC vaccinations (Bordatella) must be clear 14 days prior to boarding.

6.3 If BHDBnB is bitten or exposed to any disease or ailment received from the clients dog(s)  which has not been correctly vaccinated against, the client will be responsible for all costs and damages that may be incurred as a result.

7) Unforseen Purchases

7.1 In the event that additional items need to be purchased in the absence of the client ie– pet-food or other necessary items that contribute to the health & well being of your pet, BHDBnB will purchase these, and retain all receipts. The client will be responsible for reimbursement of receipts on pet collection day.

8) Collars

8.1 Please provide a secure collar for your dog—We  add our own Boarding ID tag whilst your dog(s) are in our care.

9) Crates

9.1 We only use crates with owner consent (unless in an absolute emergency situation). If dogs are crate trained and use it frequently as part of their day-time or night-time routine. Owners are requested to provide their own suitable/usual crate in good order.

10) Date Changes

10.1 BHDBnB carefully schedule times to work with clients arriving and departing, and are aware that sometimes things change and we will do our best to work with you. However therefore there are no refunds or credits for any early return or last minute changes to pet care. 

10.2 In the event that any client is delayed on return (due to flights/traffic etc) please inform BHDBnB as soon as possible and we will endeavour to make suitable arrangements for continuation of care.

11) Payment

11.1 BHDBnB accepts payment as : CASH/BANK TRANSFER or CHEQUE payable to :-Mrs S. Palin T/A Blossom House Dogs B’n’B

11.2 50% Deposit is payable at the time of booking (dates can not be held without a deposit payment)

11.3 The remaining balance will be due on (or just before if bank transfer) the first day of stay/booking.

11.4 Where payment is not received in accordance with these T&C's of business, BHDBnB reserve the right not to proceed with any arranged agreement.

12) Liability

12.1 BHDBnB shall not be liable to the client or deemed to be in breach of the Service Agreement by reason of delay in  performing or failure to perform any of it’s obligations in relation to the services if the delay or failure was due to any cause beyond the reasonable control of BHDBnB.

13) Updates 

13.1 Please inform us of any changes regarding contact numbers, pet care needs or emergency contact details and other relevant information regarding your booking.

14) Privacy Policy

14.1 BHDBnB  comply with the new GDPR (General Data Protection Regulations 2018) . BHDBnB keep your information private and confidential. We will not pass on your details to any outlying source.

14.2 Our "consents form" asks permission for us to retain your data only for the purposes of our routine business and bookings with you. Information is stored for minimum time solely for use in communication for our business updates with you and the welfare of your dog(s).

14.3 You can request at any time to be removed from our files.